Shipping Information

At Road Bike Global, we are committed to getting your high-performance cycling gear to you as quickly and efficiently as possible. We ship globally (excluding some remote areas and parts of Asia).

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS for orders over $50.
    • Cost: Free
    • Delivery Time: 15-25 business days after shipment.

Returns & Exchanges Policy

Your satisfaction is our priority. We stand behind the quality of our bicycles, clothing, and parts. If you are not completely happy with your purchase, we offer a straightforward returns process.

Timeframe for Returns & Exchanges

We accept returns and exchanges within 15 days of you receiving your items.

Condition of Items

All products must be returned in their original condition – unworn, unused, and with all original tags, accessories, and packaging intact.

⚠️ Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless they are defective:

  • Any clothing items that have been worn or washed.
  • Any bicycle parts that have been installed or used.
  • Used cycling accessories.
  • Personalized or custom-ordered products.
  • Products without their original packaging and tags.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order. Please use the provided template below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags, accessories, and documentation.
  4. Ship Your Return: Send the package to the address provided in your authorization email. We strongly recommend using a trackable shipping service for your protection.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). For exchanges, we will cover the shipping costs to send your replacement item.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • You will receive an email confirmation once your refund has been processed.
  • Please allow an additional 3-10 business days for your bank or credit card company to process and post the refund to your account (processing times vary by financial institution).

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We will promptly arrange for a replacement or refund and provide a prepaid shipping label if necessary.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]
Response Time: Within 2 business days