At Road Bike Global, we stand behind the quality of our bicycles, clothing, and parts. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your items. All returned products must be in original condition – unworn, unused, and with all original tags and packaging intact.

Please Note: For safety and hygiene reasons, we cannot accept returns on certain clothing items that have been worn or washed, or on any bicycle parts that have been installed or used.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Our Customer Service: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Package Your Item: Securely package the item in its original packaging including all tags, accessories, and documentation.
  4. Ship Your Return: Send the package to the address provided in your authorization email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we will cover the shipping costs to send your replacement item.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 3-10 business days depending on your financial institution)

Return Request Template

Copy and paste the template below into an email to [email protected] to initiate your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Road Bike Global Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [Product SKU if available] Reason for Return: [Please specify reason] I understand that I must wait for authorization and an RMA number before shipping the item back. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Worn or washed clothing items
  • Installed bicycle parts
  • Used cycling accessories
  • Personalized or custom-ordered products
  • Products without original packaging and tags

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 2 business days