Welcome to the Road Bike FAQ page. We’re dedicated to providing premium cycling equipment and a seamless shopping experience to cyclists worldwide. Below, you’ll find answers to the most common questions about our products, services, and policies.
Product Questions
What types of products does Road Bike offer?
We specialize in high-performance cycling equipment, including complete bicycles (such as Felt Bicycles), components, and technical apparel designed for serious cyclists.
Are the products suitable for professional cyclists?
Yes, our products are curated for enthusiasts and professional cyclists who demand exceptional quality, durability, and performance.
Shipping & Delivery
Where does Road Bike ship to?
We ship globally, excluding Asia and some remote regions. Please note that delivery times may vary based on location and customs processing.
What shipping methods are available?
We offer two options:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days before dispatch. You will receive a tracking email once your order ships.
Are there any additional fees for international orders?
International shipments may be subject to customs duties, taxes, or fees based on your country’s regulations. These are not included in the order cost.
Returns & Exchanges
What is your return policy?
You may initiate returns within 15 days of receiving your items. Please contact our customer service team at [email protected] for assistance.
Do I need to pay for return shipping?
Please refer to our return policy or contact customer service for details regarding return shipping costs.
Payment & Account
What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure encryption methods to protect your payment details. Your transactions are safe with us.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
Customer Service
How can I contact customer service?
For any questions or concerns, email us at [email protected]. Our team is here to help!
What are your business hours?
Our customer service team operates during business hours in Roseburg, Oregon, USA. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Road Bike. We’re committed to enhancing your cycling journey with premium products and reliable service. Ride ahead with confidence!